Expert Answer :Canton Suny BSAD301 final exam

Solved by verified expert :QUESTION 1Scientific management practices allowed workers to define their own rights.TrueFalse1 points QUESTION 2Intrinsically motivated behavior is behavior that is performed to acquire material or social rewards or to avoid punishment.TrueFalse1 points QUESTION 3Craig, a manager at Carzone Ltd., is a very positive individual. He rarely exhibits negative emotions and moods and is always optimistic about himself and others. It can be said that Craig is high on negative affectivity.TrueFalse1 points QUESTION 4By encouraging its sales representatives to freely talk to their managers about the changing customer needs, RST Global increased its responsiveness to customers. Which of the following is most likely to be the factor that helped RST achieve this?A.High perceptual biasB.Overload of informationC.Low information richnessD.Good communicationE.Effective electronic trail1 points QUESTION 5_____ reflects the distinctive ways in which organizational members perform their jobs and relate to others inside and outside the organization.A.ConscientiousnessB.Organizational cultureC.Emotional intelligenceD.Organizational controlE.Negative affectivity1 points QUESTION 6Barbara, a school superintendent, hires an additional teacher whenever the student enrollment in a grade goes beyond 35. This can be classified as a(n) _____ decision.A.programmedB.heuristicC.creativeD.brainstormedE.intuitive1 points QUESTION 7The illusion of control causes managers to overestimate the odds of a favorable outcome and, consequently, to make inappropriate decisions.TrueFalse1 points QUESTION 8Which of the following revelations from different research studies came to be known as the Hawthorne effect?A.Workers’ productivity being affected more by the attention received from researchers than by the work settingB.Employees in a “no-talking” workplace developing ways of talking to one another out of the sides of their mouthsC.Workers concealing the true potential efficiency of a work system to protect their interestsD.Productivity increasing, regardless of the level of illumination in the workplaceE.Group members subjecting those workers who violate the group norms to sanctions1 points QUESTION 9The process of comparing one company’s performance on specific dimensions with the performance of other high performing organizations is called benchmarking.TrueFalse1 points QUESTION 10During the input stage, managers use __________ control procedures to anticipate problems before they occur.A.conversionB.feedbackC.feedforwardD.inputE.output1 points QUESTION 11The extent to which a job requires the worker to use a wide range of knowledge and abilities is known as _____.A.task significanceB.autonomyC.skill varietyD.task identityE.span of control1 points QUESTION 12The Scanlon plan motivated employees to propose and implement cost-cutting strategies because a percentage of the cost savings achieved during a specified time is distributed to the employees.TrueFalse1 points QUESTION 13A transformational manager engages and empowers subordinates to take personal responsibility for solving problems through _____.A.transactional leadershipB.transient powerC.virtual stimulationD.intellectual stimulationE.coercive power1 points QUESTION 14Which of the following would an effective manager do?A.Use reward power and referent power sparinglyB.Use expert power to control employeesC.Use coercive power frequently to raise employee moraleD.Ignore the opinions of less-experienced subordinatesE.Use reward power to show appreciation for subordinates’ work1 points QUESTION 15Which of the following statements is consistent with the principles of scientific management?A.Increase job specialization in order to make the production process more efficient.B.Allow workers to establish their own rules and SOPs.C.New methods of performing tasks ought to be communicated verbally rather than in writing.D.Establish a standard pay system that is independent of performance.E.Stick to the current method of performing tasks and focus only on increasing the speed.1 points QUESTION 16Which of the following is an example of real-time information?A.The price of a particular brand of chocolateB.Census data over the last ten yearsC.Literature review on a particular research studyD.Daily weather forecast detailsE.Number of cars sold by a manufacturer in the last two years1 points QUESTION 17Web sites like Napster demonstrate that the pursuit of self-interest can lead to a collective disaster when one or more people start to profit from being unethical because this encourages other people to act in the same way. This exemplifies a situation known as the _____.A.”the market for lemons”B.”race to the bottom”C.”tragedy of the commons”D.”war of attrition”E.”prisoner’s dilemma”1 points QUESTION 18Control helps managers respond more effectively to customers.TrueFalse1 points QUESTION 19Typically ______-level goals and strategies require intermediate- and short-term plans.A.corporateB.globalC.divisionalD.businessE.functional1 points QUESTION 20What is the social-status effect?A.It is the tendency for individuals to see themselves more positively than others around them.B.It is the tendency to focus attention on individuals who are conspicuously different from us.C.It is the tendency to perceive individuals with a higher position in social hierarchy more positively than we perceive those with a lower position in social hierarchy.D.It is the tendency to perceive others who are like ourselves more positively than we perceive people who are different.E.It is the tendency to perceive individuals with a disabilities as non-contributors to society.1 points QUESTION 21The White House Guidelines on Religious Exercise say nothing about accommodating religious holidays.TrueFalse1 points QUESTION 22Control by means of a comprehensive system of rules and standard operating procedures (SOPs) is known as:A.clan control.B.management by objective.C.output control.D.behavior control.E.bureaucratic control.1 points QUESTION 23A way in which organizations can keep their hierarchy flat is by:A.using dual command.B.decreasing autonomy.C.decreasing the span of control.D.decentralizing authority.E.increasing the number of levels of management.1 points QUESTION 24Which of the following managerial tasks does a manager perform when he/she articulates a clear organizational vision for the organization’s members to accomplish?A.OrganizingB.PlanningC.ControllingD.LeadingE.Staffing1 points QUESTION 25The first step in planning for an organization is:A.analyzing situations and formulating strategies.B.determining the organization’s missions and goals.C.procuring raw materials and human resources.D.expanding the organization’s business globally.E.allocating resources and responsibilities to achieve strategies.1 points QUESTION 26Melissa, the HR manager of a publishing house, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which of the following managerial tasks is Melissa performing?A.ConsolidatingB.PlanningC.ControllingD.LeadingE.Organizing1 points QUESTION 27A manager who is organized and self-disciplined is _____.A.high on conscientiousnessB.low on determinationC.low on competenceD.high on negligenceE.low on perseverance1 points QUESTION 28Eileen, a college professor, has to pick a textbook for an upcoming course. She has just enough time to review a few books from the many choices available. She settles for one of the books, even though the best book might be a book that she hasn’t yet reviewed. What is this process called?A.Cognitive biasingB.BrainstormingC.OptimizingD.SatisficingE.Rationality binding1 points QUESTION 29Powerful, user-friendly programs that are developed for a specific task or use are called _____.A.serversB.application softwaresC.operating networksD.data structuresE.operating system softwares1 points QUESTION 30_____ is a corporate-level strategy in which a company expands its business operations into a new industry that produces inputs for the company’s products.A.Forward vertical integrationB.Forward horizontal integrationC.Unrelated diversificationD.Backward vertical integrationE.Backward horizontal integration1 points QUESTION 31First-line managers typically supervise middle managers.TrueFalse1 points QUESTION 32Kevin noticed that Derek, an automotive technician at his repair shop, was getting bored of repeatedly performing the lone task of changing oil, so Kevin assigned him the additional duty of fixing tires. This is an example of _____.A.job enlargementB.job simplificationC.task analyzabilityD.job enrichmentE.span of control1 points QUESTION 33An organizational structure should be designed in such a way that employees don’t develop supportive job behaviors and attitudes. TrueFalse1 points QUESTION 34An organization’s hierarchy of authority refers to an organization’s _____.A.esprit de corpsB.autonomyC.synergyD.chain of commandE.culture1 points QUESTION 35Which of the following structures is the most flexible?A.Functional structureB.Product structureC.Market structureD.Matrix structureE.Geographic structure1 points QUESTION 36_____ refers to the chain of command extending from the top to the bottom of an organizationA.Esprit de corpsB.Line of authorityC.Unity of directionD.Division of laborE.Unity of command1 points QUESTION 37National culture is the traditional system of relationships established between people and groups in a society.TrueFalse1 points QUESTION 38_____ is an example of an instrumental value.A.EqualityB.SecurityC.Self-disciplineD.ProsperityE.Inner-harmony1 points QUESTION 39Which of the following approaches is characterized with the highest degree of social responsibility?A.ProactiveB.ObstructionistC.AccommodativeD.OffensiveE.Defensive1 points QUESTION 40Which of the following factors played an important role in speeding up globalization?A.Declining barriers to trade and investment that eased the flow of capital throughout the worldB.The rejection of the free-trade doctrine which increased global outsourcingC.The export-restrictions which ensured that the people of a country had access to their own productsD.The fortification of trade and investment barriers between each countryE.The imposition of government-enforced import-tariffs that protected the domestic economy1 points QUESTION 41In _____, managers evaluate how well the organization is accomplishing its goals.A.planningB.disseminatingC.leadingD.organizingE.controlling1 points QUESTION 42A standing plan that acts as a general guide to action that applies to the employees of an organization is called a _____.A.policyB.standard operating procedureC.beliefD.ruleE.scenario1 points QUESTION 43A cross-functional team is a group of managers brought together from different departments to perform organizational tasks.TrueFalse1 points QUESTION 44_____ is the tendency to be highly critical of oneself and of others.A.Negative affectivityB.Openness to experienceC.AffiliationD.ExtraversionE.Agreeableness1 points QUESTION 45_____ are thoughts and feelings that tell people what is right or wrong.A.AestheticsB.NormsC.ReiterationsD.Ethical dilemmasE.Moral scruples1 points QUESTION 46Which of the following is an example of a nonprogrammed task or decision?A.The purchase of a new houseB.The payment of electricity billsC.Reordering printer cartridgesD.The changing of streetlightsE.Trip to the grocery store for supplies1 points QUESTION 47Increasing the number of different tasks in a given job by changing the division of labor is known as _____.A.span of controlB.job enrichmentC.job simplificationD.job enlargementE.job autonomy1 points QUESTION 48In which of the following communication networks do group members communicate with only those who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets?A.vertical networkB.Chain networkC.Circle networkD.Wheel networkE.All-channel network1 points QUESTION 49A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.A.organizationB.quality circleC.control groupD.talent poolE.focus group1 points QUESTION 50The serving staff of Applebee’s Applepies can give customers free dessert if they are dissatisfied with their dine-in experience without having to check with their supervisor first. This is an example of _____.A.reward powerB.servant leadershipC.expert powerD.personal powerE.employee empowerment1 points QUESTION 51Drake would often come in late to work in spite of repeated, formal warnings by his manager. Drake’s manager, Matt, lost his patience and fired him. In the event that Drake sues Matt for unjustly firing him, which of the following, if true, would help Matt win the case?A.Matt always promotes the use of collaboration software.B.Matt always refuses to participate in the grapevine.C.Matt has a tendency toward stereotyping employees.D.Matt is not particularly fond of management by wandering around technique.E.Matt always maintains a paper or electronic trail for all his messages.1 points QUESTION 52Inflation is an example of a(n) _____ force in an organization’s environment.A.economicB.legalC.ergonomicD.demographicE.social1 points QUESTION 53Which act requires that men and women be paid equally if they are performing equal work?A.Gender Equality ActB.Civil Rights Act of 1991C.Age Discrimination in Employment ActD.Equal Pay ActE.Title VII of the Civil Rights Act1 points QUESTION 54_____ refers to customers’ preference for the products of organizations currently in the task environment.A.Brand recognitionB.Brand saturationC.Brand awarenessD.Brand positioningE.Brand loyalty1 points QUESTION 55The _____ stage occurs when advancing IT leads to the development of a more advanced product making the old one obsolete and resulting in a fall of sales.A.declineB.embryonicC.maturityD.growthE.conceptual1 points QUESTION 56Which of the following is true of the control process?A.It is difficult to take corrective action when reasons for poor performance are identified.B.Managers develop performance stands to measure behavior first and then outputs.C.It is easy to measure outputs and behavior of complex, nonroutine activities.D.Realistic standards reduce the gap between actual performance and desired performance.E.It is always easy to measure outputs and behavior.1 points QUESTION 57One managerial implication of the justice model is that managers should base their decisions on:A.the effects the decision can have on stakeholders’ rightsB.arbitrary factorsC.what provides maximum profits to the companyD.the competitor’s decision making strategiesE.whatever promotes a fair distribution of outcomes1 points QUESTION 58A firm has a formal, written guide regarding its zero-tolerance attitude towards sexual harassment and the consequences of its violation. By definition, this is a _____ of the firm.A.ruleB.policyC.normD.mission statementE.standing plan1 points QUESTION 59Which of the following is true of the salience effect?A.Individuals who are salient are often perceived to be primarily responsible for outcomes.B.Salient individuals are evaluated in a more balanced manner unlike other individuals who are evaluated more extremely in either a positive or a negative direction.C.The salience effect leads some people to perceive women less positively than they perceive white men.D.While social status is related to bias, salience is related to stereotyping.E.Salient individuals are less often the object of attention than are other members of a work group.1 points QUESTION 60The possibility of expanding into a global market is a potential weakness of an organization.TrueFalse1 points QUESTION 61Which of the following financial ratios measures the ability of the organization to pay its short-term debts?A.Activity ratiosB.Liquidity ratiosC.Leverage ratiosD.Profit ratiosE.Inventory turnover ratios1 points QUESTION 62_____ results from overestimating one’s own ability to influence actions and events.A.Representativeness biasB.Dialectical inquiryC.Illusion of controlD.Prior hypothesis biasE.Escalating commitment1 points QUESTION 63Managers who accept the assumptions of Theory Y:A.rely on rewards and punishments.B.view workers as lazy.C.give little autonomy to workers.D.focus on developing rules and procedures.E.create a work setting that encourages commitment.1 points QUESTION 64Opportunities and threats that result from changes in the task environment are easier to identify and respond to than events in the general environment.TrueFalse1 points QUESTION 65Which of the following is an accurate description of satisficing?A.Conducting a retrospective analysis to see what can be learnt from past successes or failuresB.Searching for and choosing acceptable or satisfactory ways to respond to problems and opportunities rather than trying to make the optimal decisionC.Generating creative alternatives to solve problems and taking advantage of opportunities by abandoning existing mind-setsD.Seeking and using information that is consistent with prior beliefs and ignoring information that contradicts those beliefsE.Viewing problems from a fresh perspective to come up with creative alternative solutions to specific problems1 points QUESTION 66According to Maslow’s hierarchy of needs, by providing adequate medical benefits and safe working conditions, managers satisfy their employees’ _____.A.need for safetyB.need for powerC.need for self-actualizationD.need for recognitionE.need for affiliation1 points QUESTION 67WorldCom gave managers stock options and bonuses even when the company performance was declining, and managers sold their stock in advance of other stockholders. This illustrates the _____ approach.A.accommodativeB.obstructionistC.offensiveD.proactiveE.defensive1 points QUESTION 68Which of the following is true of value systems?A.They are the rules valued by organizations by which employees are expected to abide.B.They are the personality traits of employees valued by organizationsC.They are the terminal and instrumental values that are guiding principles in an individual’s life.D.They highlight valuable contributions employees have made toward organizations in the past.E.They are reward systems that encourage valued employees to set high standards for themselves.1 points QUESTION 69In a flat, decentralized structure people have little personal autonomy, and norms that focus on being cautious emerge because predictability and stability are desired goals.TrueFalse1 points QUESTION 70In his studies, Adam Smith found that the performance of the factories in which workers specialized in only one or a few tasks was much greater than the performance of the factory in which each worker performed all the tasks.TrueFalse1 points QUESTION 71Which of the following is true of Michael, a manager of stellar performance, who is driven by intrinsic motivation?A.The source of his motivation lies with the bonus paycheck he receives with each accomplishment.B.The source of his motivation lies with the censure that failure would bring him.C.The source of his motivation lies with performing his role well and achieving organizational goals.D.He is motivated by the societal recognition and fame his achievements bring him.E.He is motivated by the promotion his performance will necessitate.1 points QUESTION 72The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager’s position in the managerial hierarchy.TrueFalse1 points QUESTION 73Which of the following is true of dual command?A.It makes assessing a manager’s authority easy.B.It exists when a subordinate receives orders from only one supervisorC.It causes confusion among subordinates.D.It strengthens order and discipline.E.It was advocated by Henry Fayol.1 points QUESTION 74Which of the following is true of bureaucratic control and standardization?A.Bureaucratic control leads to production of goods and services of inconsistent quality.B.Bureaucratic control is not useful for routine, well-understood organizational activities.C.Reducing standardization can reduce the level of learning in an organization.D.Too many rules can stop employees from thinking for themselves.E.Rules and SOPs increase misunderstandings over responsibility and the use of power.1 points QUESTION 75The final step in the planning process of an organization is to determine the organization’s mission and goals.TrueFalse1 points QUESTION 76Which of the following is true of employee stock options?A.They are used in lieu of payment for entry-level employees.B.They are used to decrease the value of stock options.C.They are used to motivate employees to achieve organizational goals.D.They are used to attract customers from different market segments.E.They are used in lieu of payment for high-level managers.1 points QUESTION 77_____ is a theory of motivation that concentrates on people’s perceptions of the fairness of their work outcomes relative to, or in proportion to, their work inputs.A.Goal-setting theoryB.ERG theoryC.Equity theoryD.Expectancy theoryE.Three-needs theory1 points QUESTION 78The ways in which men communicate emphasize _____.A.team spiritB.comradeshipC.status differencesD.similaritiesE.companionship1 points QUESTION 79_____ are beliefs about what a society considers to be good, right, desirable, or beautiful.A.TraditionsB.FolkwaysC.LawsD.ValuesE.Mores1 points QUESTION 80A diverse workforce improves managerial decision making.TrueFalse1 points QUESTION 81The measure of the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals is known as _____.A.effectivenessB.differentiationC.task managementD.efficiencyE.diversification1 points QUESTION 82According to the path-goal theory, _____ are similar to consideration and include expressing concern for subordinates and looking out for their best interests.A.task-oriented behaviorsB.achievement-oriented behaviors.C.directive behaviorsD.supportive behaviorsE.structural behaviors1 points QUESTION 83JRC Inc., a consumer-electronics firm based in Atlanta, is opening another manufacturing unit besides its existing one. The top-management involves female representatives in the design team to take care of any concerns that female employees may have. This is an example of:A.overt discrimination.B.reverse discrimination.C.managing diversity.D.distributive justice.E.procedural justice.1 points QUESTION 84Which of the following is true of a low-cost strategy?A.It gives managers greater control over the organizational activities.B.It fares best in an organization with more liberal norms.C.It fares best in an organization with an informal structure.D.It is aimed at increasing the value of goods as perceived by customers.E.It fares best in an organization that gives its employees a lot of autonomy.1 points QUESTION 85Organizational architecture is the combination of organizational structure, culture, control systems, and human resource management (HRM) systems that together determine how efficiently and effectively organizational resources are used.TrueFalse1 points QUESTION 86A _____ is something that acts in place of the influence of a leader and makes leadership unnecessary.A.transactional leaderB.servant leaderC.contingency modelD.leadership substituteE.transformational leader1 points QUESTION 87A face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns is _____.A.macromanagementB.management by objectivesC.management by exceptionD.management by wandering aroundE.micromanagement1 points QUESTION 88The idea behind the concept of job enrichment is:A.increasing the range of tasks performed by a worker reduces boredom and fatigue.B.increasing workers’ responsibility increases their involvement in their jobs.C.increasing the number of tasks performed by a worker reduces the need for additional human resources.D.reducing workers’ responsibility reduces the work-related stress accompanying their jobs.E.reducing the number of tasks that each worker performs simplifies their jobs.1 points QUESTION 89A manager provides outcomes to his subordinates for good performance in the form of rewards that they value. According to the expectancy theory, the manager is working on:A.self-actualization.B.positivism.C.instrumentality.D.valence.E.determinism.1 points QUESTION 90Data is more useful to managers than information.TrueFalse1 points QUESTION 91_____ are individuals who pursue causes such as reducing poverty, increasing literacy, protecting the natural environment, or reducing substance abuse.A.Social entrepreneursB.Product championsC.Skunkwork specialistsD.Devil’s advocatesE.Intrapreneurs1 points QUESTION 92Customers are stakeholders of an organization, but managers are not.TrueFalse1 points QUESTION 93Which of the following is true of a low-cost strategy?A.It gives managers greater control over the organizational activities.B.It fares best in an organization that gives its employees a lot of autonomy.C.It fares best in an organization with an informal structure.D.It fares best in an organization with more liberal norms.E.It is aimed at increasing the value of goods as perceived by customers.1 points QUESTION 94Decision making in response to opportunities occurs when managers search for ways to improve organizational performance to benefit customers, employees, and other stakeholder groups.TrueFalse1 points QUESTION 95In what way does the task environment differ from the general environment?A.Opportunities in the task environment are less easy to identify than opportunities in the general environment.B.Unlike the general environment, the task environment includes the global, economic, sociocultural, political, and legal forces that affect an organization.C.Forces in the task environment have a more immediate and direct effect on managers than forces in the general environment.D.Unlike the task environment, the general environment deals with conditions that effect an organization’s ability to obtain inputs and dispose outputs.E.Threats in the general environment are easier to respond to than threats in the task environment.1 points QUESTION 96Executive support systems are used to link top managers virtually so they can function as a team; this type of executive support system is called a(n):A.group decision support system.B.expert system.C.e-commerce support system.D.operations support system.E.transaction-processing system.1 points QUESTION 97People with an external locus of control believe that outside forces are responsible for what happens to and around them.TrueFalse1 points QUESTION 98″An ethical decision is one that a typical person in a society would think is acceptable”; this is a statement that reflects the practical rule.TrueFalse1 points QUESTION 99Which of the following is a way to effectively manage diversity?A.Insisting that even suppliers support diversityB.Encouraging managers to rely on gender schemas to guide their perceptions of employeesC.Reducing the use of minority suppliersD.Entrusting employees with the responsibility of managing diversity rather than instituting mentoring programsE.Reducing the number of religious holidays1 points QUESTION 100How is flexibility ensured in the matrix structure?A.By making managers solely responsible for taking important product development decisionsB.By organizing divisions based solely on to the type of good they provideC.By empowering product teamsD.By organizing divisions based solely on area of the country or world they operate inE.By organizing divisions based solely on the type of customer they focus on1 points Click Save and Submit to save and submit. 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